Help: Order Status

How is my order shipped?

Your item will be shipped by courier directly to premises.

Can I choose a PO Box Delivery address?

If you do not want your order shipped to your door, then specify your nearest PostNet branch or your PO Box number as the Delivery Address.

How do cancel my order?

Contact the Eugenius Customer Services office either by E-mail: (info@eugenius.co.za) or by telephone: +27 (0) 73 231 8759 to arrange to cancel your order/item. Note to help speed up the process have your Order Number close at hand.

Bulk order cancelations

Eugenius will charge a handling fee of 30% when bulk orders are canceled after the order has been authorised. An order is considered to be a bulk order when 2 or more of the same item have been ordered.

Missing items

Contact the Eugenius Customer Services office either by E-mail: (info@eugenius.co.za) or by telephone: +27 (0) 73 231 8759. Note to help speed up the process have your Order Number close at hand.

Delivery times

Please allow 2-3 working days for courier delivery withing South Africa and 5 working days for PO Box delivery within South Africa. Delivery outside South Africa can take between 3-4 weeks. If your order takes longer than the expected times, please contact us by E-mail: (info@eugenius.co.za) or by telephone: +27 (0) 73 231 8759.

My order never arrived

Please contact Eugenius Products & Manufacture, so we can investigate and track your order.

How do I track my order?

Once we dispatch your order you will receive a Shipping Confirmation email with all the relevant tracking numbers and contact details.